3CX Phone System Enterprise Edition
Can your employees work productively from anywhere using voice apps on their smartphones presenting the main company telephone number? Conduct remote business meetings via web conferencing in one click without installing software? Service customer requests via website live chat, SMS or Facebook messenger? With 3CX phone system they can do this and much more.
A 3CX Phone System is software based and wouldn't be limited by hardware as per the traditional telephone system. Plus by virtualising with 3CX you can get easy backup and redundancy to boot with Hyper V or VMware!
TAKE YOUR EXTENSION ANYWHERE
The 3CX app is available on iOS and Android allowing users to use their phone extension from anywhere, seamlessly integrated as if they were in the office. All calls to the office are included, and employees can connect to one landline number and make a professional impression.
WEB MEETING / VIDEO CONFERENCING
A 3CX Phone System is user-friendly and has a rich feature set. WebMeeting improves employees’ productivity with the collaboration features while its WebRTC integration and web-based functionality ensures ease of use. Companies can personalise and brand the 3CX web-meeting video conferencing platform. The advanced web-meeting functions have desktop and file sharing and a whiteboard collaboration tool.
SAVE MONEY ON BILLS & INCREASE SALES
With 3CX, companies can reduce their telephone costs by up to 80%, by leveraging SIP trunks, WebRTC, free calls to remote extensions and offices this reducing the number of fixed telephony lines. With the CRM integration, employees get a customer name rather than a number. 3CX’s integrated web conferencing solution saves travel time and money by allowing users to host web meetings and enjoy face-to-face communication wherever they are.
SOFTPHONE TO MAKE/RECEIVE CALLS
With 3CX’s soft phone app is available on iOS and Android, giving the user the ability to manage all calls from your desktop browser, making and receiving calls via the office phone line from your computer, at the office, at home or on the move. The 3CX soft phone offers the choice of using a headset, desk phone or mobile at your desk, around the office, at home or on the move
CALL MANAGEMENT & FUNCTIONALITY
3CX Phone System includes a switchboard function that can be tailored to the way you want to view and manage phone calls. With four different views to choose from it can cater to any job role.
The system has the ability for management and supervisors to discreetly listen ("Silent Listen") into calls for training, with the feature to coach a colleague through a call ("Whisper"), and even take over a call where required ("Call Intrude")
UNIFIED COMMUNICATIONS MADE EASY
3CX allows you to see the presence of your colleagues, so everyone can communicate their availability effectively. The system is set up to communicate together via Instant messaging chat, without the need to rely on third party internet messaging systems. Added functions include the ability to convert inbound faxes to PDF and forward to users via e-mail, without requiring any fax server software. Voicemails are converted to sound files and forwarded via e-mail, meaning a receptionist never has to transcript another voicemail again!
SALESFORCE, OFFICE 365, GOOGLE & OUTLOOK INTEGRATIONS
Launch calls directly from your CRM package. Inbound calls are matched to customers based on the caller ID and logged in your CRM system. Accurate call journaling of inbound and outbound calls with call duration allows you to generate insightful reports on customer and agent activities
MANAGEMENT OF IP PHONES & SOFTPHONES
Plug-in an IP Phone or Gateway to your network and 3CX will automatically configure them, saving you countless hours of configuration time. Connect a SIP trunk within minutes with pre-configured templates for most popular SIP trunk providers, including end to end support. With 3CX you can manage your IP Phones within the 3CX Management Console. 3CX client for smartphones can easily be deployed via email, whilst software updates are automatic.
ON PREMISE & IN THE CLOUD
You decide where to run 3CX – run it on an existing server using Hyper V or VMware. Smaller installations can run on a low cost PC.
Easily move your PBX to another server or into the cloud, using built-in backup and restore. Whether in the cloud or on-premise – You are in control. We have a specialist cloud infrastructure designed end to end to host 3CX, with hundreds of clients using these services to get the most out of 3CX as a fully managed service
Why choose us?
We are 3CX experts, with fully qualified advanced certified engineers trained to the highest standards.
We are a leading 3CX Gold partner in the Kenya, recognised for our successful installation and management of 3CX telephony.
We have over 15+ years of knowledge and experience in IP Telephony & will find a solution to suit your business specifications and needs.
We operate in a Kenya based Tier-3 Data Centre to reduce latency , jitter , & uptime issues
We operate our own Autonomous System (AS328302) IP Network
We manage our own hyper cloud services using Dell PowerEdge Servers.
We are licensed & regulated by The Communication Authority of Kenya (CA).
We are directly interconnected with all telecommunications operators in Kenya with our own CA assigned number range of +25420790XXXX & Toll Free range of 0800000XXX
We are interconnected with major international operators to enable global reachability of our network